Social Security Administration : Management and Service Challenges (9781629489278)

From a customer service perspective, the Social Security Administration (SSA) has set a standard for superior customer service among governmental agencies. It has historically received high marks from beneficiaries, and most Americans do not have to travel far to reach a SSA field office, where they can apply for benefits, become a representative payee for someone incapable of managing his or her finances, or apply for a name change after marriage. Yet continuing budget constraints, which began at the start of the decade, have forced SSA to make difficult decisions to reduce service to the public. At a time when Baby Boomers are retiring and filing disability and retirement claims at record numbers, SSA has shed 11,000 workers agency-wide over three years. This book discusses the reduction in face-to-face services at the SSA; provides a report on the policies and procedures for closing and consolidating field offices; long-term strategies for addressing key management strategies; and budget issues.

Product details

• Format Hardback | 166 pages
• Dimensions 155 x 230 x 12.7mm | 432g
• Publication date 07 Nov 2014
• Publisher Nova Science Publishers Inc
• Publication City/Country New York, United States
• Language English
• Edition Statement UK ed.
• ISBN10 1629489271
• ISBN13 9781629489278

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